Shipping policy
Shipping Policy
At Kyraze, we are committed to delivering your favorite jewelry pieces safely and on time.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
- Within UAE: 3–5 business days
- International Orders: 10–15 business days
Delivery times may vary depending on your location, customs processing (for international orders), and external factors.
Shipping Charges
Shipping charges will be calculated and displayed at checkout.
We may offer free shipping on selected orders or during promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real-time.
Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volumes
- Courier service delays
- Customs clearance (for international orders)
- Unforeseen circumstances
We truly appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are accurate. Kyraze is not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at:
Email: infokyraze@gmail.com
We will do our best to resolve the issue as quickly as possible.
Contact Us
For any shipping-related queries, feel free to reach out:
Email: infokyraze@gmail.com